DUE TO BUDGET CUTBACKS, YOU MAY EXPERIENCE A WAITING TIME IF YOU GO TO OTTAWA CITY HALL TO PAY UTILITY BILLS. FINANCE DIRECTOR SCOTT BIRD SAYS THE DEPARTMENT IS SHORT-STAFFED, AND DEPENDING ON WHAT DAY YOU COME IN, YOU COULD WAIT UP TO 20 MINUTES. CUSTOMERS CAN ALSO PAY ON-LINE TO AVOID DELAYS.